Zoom Psychology Employee Support
Employee psychological support, without the complexity of a traditional EAP
A ready-to-use Employee Support service giving staff confidential access to 60-minute psychology consultations with a Registered Psychologist. Set up in minutes, with employee communication, monthly wellbeing resources, employer reporting and administration included.
Have questions? View the FAQ →
Already have access through your employer? Employee Access →
A complete service
Everything needed to establish and run Employee Support
Providing employee psychological support does not need to mean implementing a large or complicated EAP.
Zoom Psychology brings establishment, employee access, ready-to-share communication, confidential psychological care, ongoing staff resources, service administration and privacy-safe employer reporting into one managed service.
The employer provides access. The employee chooses when to use it.
Straightforward pricing
See what Employee Support would look like for your organisation
The monthly subscription is $6 per eligible employee + GST, with a minimum service fee of $150 per month + GST, plus a one-off $495 establishment fee + GST.
Your annual included consultation allowance is based on workforce size: approximately one 60-minute consultation for every five eligible employees, with a minimum of five included consultations per 12-month period.
Every eligible employee can access up to six consultations during the 12-month service period. If the organisation's shared included allowance is used, employees can continue to access support, with additional consultations billed to the employer at $200 + GST each.
The standard service is a 12-month agreement. Billing, renewal, cancellation and continuity details are explained in the Employee Support FAQ.
Estimate your plan
Included consultations are shared across the organisation. Each eligible employee can access up to six consultations within the 12-month service period. Prices shown exclude GST. Additional consultations are billed to the employer after the included allowance is exhausted.
More than 100 employees? Please enquire so we can confirm the most appropriate arrangement for your organisation.
Quick to set up
From registration to staff access in around 10 minutes
Your organisation receives its access code and a ready-to-forward employee email immediately after setup.
How it works
Three simple steps
Register your organisation
Review your plan, accept the Service Agreement and complete secure payment setup.
Share employee access
Receive your organisation access code and a ready-to-forward staff email.
Employees book privately
Employees book confidential 60-minute telehealth consultations directly with Zoom Psychology.
For employees
What employees receive
- Access to up to six confidential 60-minute psychology consultations per employee, subject to the organisation’s consultation allowance
- Telehealth access across Australia
- Direct confidential online booking
- No consultation fee payable by the employee
- Support for work-related or personal difficulties
- Access to selected Zoom Psychology resources and interactive tools
- Regular staff wellbeing resources shared through your organisation
For employers
What your organisation receives
- Organisation-wide access to confidential psychological support
- A defined annual included consultation allowance based on workforce size
- Employee onboarding and communication materials
- 12 ready-to-share staff wellbeing resources across each 12-month service period
- Up to two brief manager-support consultations each year
- Aggregate utilisation information
- Additional consultations available when the included allowance is used
Confidentiality
Confidentiality is built into the service
Employees need to be able to seek psychological support without wondering whether what they say will find its way back to their workplace.
Zoom Psychology does not routinely provide employers with an employee's clinical information, diagnosis, treatment information, appointment content or individual psychological recommendations.
Information is only disclosed with the employee's consent or where disclosure is otherwise required or permitted under the usual professional, legal and safety obligations applying to psychological practice.
Employers may receive limited administrative and aggregate utilisation information necessary to operate the service, but funding an employee's care does not give the employer access to that employee's psychological care.
Why Zoom Psychology
A more personal alternative to a traditional EAP
The service is deliberately designed around direct access, continuity and simplicity rather than a large provider-network model.
Direct psychologist access
Employees access a Registered Psychologist rather than navigating multiple layers before reaching psychological care.
Continuity
Where ongoing consultations are appropriate, employees can continue working with the same psychologist.
Australia-wide access
Telehealth supports employees in metropolitan, regional, remote and away-from-home settings.
Designed to stay simple
Clear access, clear pricing, confidential care and minimal administrative burden for the employer.
Support for work and life
People do not leave the rest of their lives at the workplace door
Employees can seek support for work-related or personal difficulties. They do not need to demonstrate that a problem was caused by work before accessing the service.
Ongoing workforce support
Useful psychology resources, ready to share with your staff
Employee Support continues throughout the year, not only when someone books an appointment. Each month, Zoom Psychology sends your organisation a practical psychology resource with a ready-to-forward staff message.
12 resources each year
Practical topics such as stress, recovery, anxiety, sleep, relationships and psychological wellbeing.
Ready to share
The employer receives prepared wording that can be forwarded directly to staff without creating internal wellbeing content.
Access reminder included
Each message reminds employees how to access confidential Employee Support using their organisation’s access code.
Reusable resource library
Resources remain useful throughout the service period and can be shared again when relevant.
Professional service management
Low administration for your organisation
Zoom Psychology manages the operational side of Employee Support so your organisation can provide access without building its own support infrastructure.
Access and administration
Employee access, agreements, contract periods and renewals are managed within the service.
Allowance and billing
Included consultations, additional use and billing are systematically tracked and managed.
Privacy-safe reporting
Employers can see aggregate utilisation and remaining allowance without receiving individual clinical information.
Your psychologist
Gareth Hobbs
Registered Psychologist
Gareth is a registered psychologist based in Albany, Western Australia. He works with adults experiencing workplace stress, anxiety, trauma, relationship difficulties and other personal challenges. His approach is practical and supportive, helping people understand what is happening and identify useful ways forward.
Gareth is also a Preferred Provider to the Western Australia Police Force, providing psychological support to police personnel in Albany and across regional Western Australia.
Employee Support appointments are available by telehealth across Australia.
Who it suits
Particularly suited to regional and distributed workforces
Zoom Psychology is based in Albany, regional Western Australia, with Employee Support delivered by telehealth across Australia.
The model can be particularly useful where employees are spread across locations or may not have convenient access to local psychological services.
Clear service boundaries
What Employee Support is not
Employee Support provides confidential psychological care, but it is not intended to replace every workplace psychological or organisational service.
It is not a 24-hour crisis or emergency service and does not include psychiatric assessment, fitness-for-work opinions, independent medical examinations, workplace investigations, mediation, drug and alcohol testing, workers compensation reporting or medico-legal reporting.
Where an organisation requires services outside the Employee Support model, these can be considered separately where appropriate. See the Employee Support FAQ for more detail about how the service operates.
Employee Support
Give your employees a simpler way to access psychological support
Employee Support gives your organisation a practical way to make confidential psychological care available before an employee has to navigate the process alone.
Already covered by your organisation? Employee Access →